Start cooperation with TDC

FAQ — IMPORTANT INFORMATION YOU SHOULD KNOW

• Your online account

  Access to user’s account gives many possibilities:

  COOPERATION:

  • access to individual prices available for your company
  • tracking trade flows
  • tracking information about individual discounts
  • Newlsetter information about updates, novelties and discounts
  • New! Being in the loyality programme, that gives many possibilities!

  ORDERS:

  • access to all current and archival orders filled in TDC including detailed status of implementation and detailes about invoices
  • tracking detailed information about order implementation progress and deadline, with details
  • numbers of filters facilitating order’s identification

  PAYMENT:

  • tracking detailed information regarding current payment balance
  • receiving e-mail information about made payments, and the balance
  • possibility of electronic payments

  INVOICES:

  • access to current and archival VAT invoices in PDF format and XML in accordance with ECOD specification
  • technical integration possibility of TDC-issued invoices in XML format in accordance with ECOD specification, with your accounting system
• Stable discounts

  Discount policy in TDC is clear. The company proposes beneficial cooperation terms both for old, loyal customers and gives appropriate tools and convinient terms for new contracting party willing to establish a long-term cooperation with TDC.

• Extended payment deadlines

  Ask about detailes in our Trade Office

• Deliveries nad delivery costs

  We provide very fast deliveries. The delivery speed depends on how complicated and diversified an order is. For example, for a complex order (about 20 different items of 50-200 pieces each = 1000-4000 signs) the production time is about 1.5-2 weeks before the order is complete and passed to a courier. We use the courier services of DPD to dispatch our products.

  • Average lead time within the EU: 3-5 working days;
  • Average cost of delivery to EU states, weight up to 31.5 kg — about EUR 40;
  • Average cost of customs duties — EUR 40 per parcel (delivery outside the EU);
  • Average cost of delivery outside EU states including customs duties, weight up to 31.5 kg — about EUR 90;
  • DPD courier with a ‘guaranteed delivery time option’ — EUR 15.

  Delivery to EU countries — parcel up to 31.5 kg – about EUR 40

  Delivery outside the EU + customs duty — parcel up to 31.5 kg – about EUR 90

• Procurement and delivery procedure
  • TDC receives an order.
  • TDC issues a pro-forma invoice in PLN (exclusive of transport costs) and e-mails it to the client.
  • TDC waits for payment — to accelerate the production procedure, please e-mail a PDF receipt to office@signs-tdc.com.
  • When a dispatch is ready, TDC calculates the cost of transport (because only then the weight of the dispatch is known) and issues an original invoice (including the cost of transport).
  • TDC issues an invoice in PLN with a zero VAT rate.

  In the case of a delivery outside the EU, the transport cost increases with customs duties (about EUR 40 per parcel). All the amounts in EUR given are only approximate amounts depending strictly on the current exchange rate to PLN in our country and therefore they can change at any time.

• Professional services nad consulting

  TDC provides professional consulting in product know-how, technical parameters, potential applications of TDC products in specific cases and in the production capacities of our Company.

• Signs' specimen according to standards of your country

  We produce untypical signs according to individual specimen provided by a customer, as well as we run the production in accordance with norm specimen of many countries. Products are made by our tested technologies – simultaneously providing high quality and photometric parameters in the case of photoluminescent signs. The company has possibility to adapt production to photoluminescent specimen signs in your country. We invite you to cooperation.

• Notices
  • receiving emails about every change of your order status
  • receiving emails with payment confirmations and current payment balance
  • receiving emails with PDF invoice and XML in accordance with ECOD specification, at the very moment of its issuing